Privacy and Refund Policy

  • At Hokus Agency, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website and services.
  • Information Collection
    We may collect personal information such as your name, email address, and contact details when you submit inquiries or request our services. This information is used solely to communicate with you, provide the requested services, and improve our offerings.
  • Analytics and Cookies
    Our website uses analytics tools and cookies to collect non-personal data about your browsing activities. This data helps us analyze website traffic, understand user behavior, and enhance the overall user experience.
  • Data Security
    We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure.
  • Third-Party Links
    Our website may contain links to third-party sites, which are not covered by this Privacy Policy. We are not responsible for the privacy practices or content of external sites.
  • At Hokus Agency, we are dedicated to delivering exceptional services that meet your expectations. If you are unsatisfied with our services, you may be eligible for a refund under the following conditions:
  • Refund Eligibility
    You may request a refund within 7 days of receiving our services if you are not satisfied with the quality or outcome.
  • Payment Methods
    We accept payments via Stripe and offline methods (e.g., invoices, bank transfers, PayPal). Refunds will be processed through the same payment method used for the original transaction.
  • Refund Requests
    To request a refund, please contact us at hello@hokusbpo.com within the eligible timeframe, providing details about your dissatisfaction and the services rendered.
  • Refund Processing
    Refunds for Stripe payments will be processed within 5-7 business days. For offline payments, refunds may take up to 10 business days due to bank transfer times.
  • Exceptions
    Please note that refunds may not be applicable for certain services or customized projects. Additionally, we reserve the right to deny refund requests in cases of abuse or violation of our terms and conditions.
  • Contact Us
    If you have any questions or concerns about our privacy or refund policies, please reach out to us at hello@hokusbpo.com.